Search results for "agile methods"
showing 3 items of 3 documents
Customer data collection infrastructure and Customer Experience Management:The SAQ Case Study
2017
Channel integration makes Customer Experience Management more complex and requires from retailers a regeneration of their value proposition. A longitudinal case study reveal a hierarchical sequence of operant resource triad: cultural mindsets, strategic directions for designing value propositions, and a dynamic system of capabilities for continually renewing customer experiences. The implementation of a customer data collection infrastructure, the adoption of an iterative and sequential innovation process, and the mobilization of cross-functional and multidisciplinary project teams, will help develop the firm’s dynamic system of capabilities.
Managing complexity in global IT projects
2017
Projektien hallintaan kuuluu paljon erilaisia osa-alueita, joita projektipäällikön ja korkeamman tason henkilöstön tulee ottaa huomioon ennen projektin alkua ja sen aikana. Projektin kompleksisuus nousee kuitenkin erittäin korkealle ta-solle, kun kyseessä on kansainvälinen IT-projekti. Tämän kaltaisissa projek-teissa on useita osa-alueita, jotka voivat vaikuttaa kriittisesti niiden onnistumi-seen. Tämä tutkimus keskittyy havainnoimaan, mistä asioista kompleksisuus koostuu globaalien IT-projektien tapauksessa, miten se linkittyy kompleksi-suusteoriaan ja miten tätä kompleksisuutta kyetään hallitsemaan. Tekotapana tässä tutkimuksessa on kirjallisuuskatsaus. Kirjallisuus on kerätty kirjastoist…
Towards the design of an agile enterprise architecture management method
2016
Enterprises engage in dynamic environments and do need capabilities that will enable them to (re)configure and integrate existing capabilities or create new capabilities in order to remain viable and competitive in such environments. Enterprise Architecture (EA) by definition has the propensity to contribute to the agility of the enterprise in turbulent environments provided it is managed and guided by a methodic approach in a way that strengthens the capabilities with which the enterprise senses and responds to changes in its environment. However, the agility of the Enterprise Architecture Management (EAM) func-tion and its relation with the agility of the enterprise as a whole has been sp…